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IMPORTANT NOTICE

Please note, no orders will be
processed between
15-30 August 2017.

Privacy-policy

PRIVACY POLICY
OUR PRIVACY PROMISE

• You choose - you decide how you want to hear from us and you can change your mind at any time
• We’ll protect – we’ll keep your data safe, won’t sell it to any third parties and won’t keep anything longer than necessary

OUR PRIVACY POLICY
This privacy policy sets out how Decorasian Ltd uses and protects any information that you give Decorasian Ltd when you use this website or shop at any of our stockists.
At Decorasian, we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Decorasian may change this policy from time to time by updating this page. We’ll notify you of any significant changes but you should check this page from time to time to ensure that you are happy with any changes.
When Decorasian collect and process your personal data we are doing so on our own behalf, and not on behalf of any third parties. This means that Decorasian Limited is termed a data controller under the terms of data protection legislation.
THE LEGAL BASES
The law on data protection sets out a number of reasons for which a company may collect and process your personal data including:

• Consent – for example, where you have ticked a box to receive emails
• Contractual obligations – for example, where we need your data to fulfil our contract with you
• Legal compliance – for example, where the law requires us to
• Legitimate interest – where we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not impact your rights, freedoms or interests.

WHAT INFORMATION WE COLLECT
We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

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PURPOSE OF PERSONAL DATA PROCESSING
Activity Purpose of processing Lawful Basis Lawful basis
Legitimate interest – contract
Creating an online account Setting up your online account details and communication Legitimate interest contract Legitimate interest - contract
Signing up for marketing communications as part of online account creation Communicating product updates, news, competitions and promotions by email, SMS and direct mail
Legitimate interest -commercial Legitimate interest - commercial
Signing up for email newsletters online not as part of account creation Communicating product updates, news, competitions and promotions by email. Consent- gained through opt in at point of
sign up Consent – gained through opt-in at point of sign up
Completing an order form on the website Dealing with an order and providing you with information about your products, delivery and service. Legitimate interest contract Legitimate interest - contract

INFORMATION WE COLLECT AND WHY
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
How we use your name and contact details Why?
Deliver your purchase to you To carry out our contract with you arrive

Send you service messages - for example, order updates To carry out our contract with you – so you know when your
order will arrive

Send you information by email, SMS or direct mail about our promotions, products or services To keep you up-to-date – you can opt out at any time

Fraud prevention This is necessary and protects both of us

Understanding what our customers like So we can give you what you want and improve our products and services

 

 


Your payment information Why?
Take payment and give refunds To carry out our contract with you. All information is anonymised and not kept –Security & Cookie Policy for any more details about this

Fraud prevention and detection This is necessary and protects both of us


Your contact history
Any contact we’ve had - either written, by email, over the phone, webchat or on social media
How we use this information Why?
Provide customer service support and train our staff To carry out our contract with you and so we can give you the best service we can


Purchase history, wishlist& saved items
What you’ve bought, added to your wishlist and what you’ve stored in your basket for another time
How we use this information Why?
Sell you things Legitimate commercial interest

Provide customer service support and process returns To carry out our contract with you

Understanding what our customers like So we can give you what you want and improve our products and services

For product or experience feedback or research From time to time we may ask you to review your product or experience to help us improve

 


Information about your device and how you use our website
Information about how your browse our website and that you give us when you browse our site, including your IP address and device type.
How we use this information Why?
Improve our website and set default options for you – for example country and currency To improve your shopping experience

Protect our website To prevent fraud which is necessary and protects both of us


Information from accounts you link to us
If you link your Facebook, Google+ or Twitter accounts
How we use this information Why?
So you can log in without creating an account To improve your shopping experience


Your responses to competitions, promotions, surveys and reminders
How we use this information Why?
Run the survey, competition or promotion To carry out our contract with you – so we can enter you and pick a winner

Understanding what our customers like If we’ve asked what you want to hear about we will use this to give you want you want

This information is anonymised and aggregated so we do not identify you but it’s used for improving our website, data analysis, research and improving our products and services.

SHARING PERSONAL DATA
We do not sell any personal information to any third parties. However we do share your data with the following types of companies so that we can provide our services to you:

• Companies that help get your orders to you – for example, delivery companies, warehouses and payment service providers
• Professional service providers – for example, data agencies, website hosts and marketing agencies to help with things we are not able to do ourselves
• Fraud prevention agencies


MARKETING
If you have said we can, we’ll send you marketing messages by email, SMS or direct mail. Sometimes, we may use purchase history, wishlist or saved items to increase our knowledge or what our customers like, so that we can make sure we’re talking to you about things you’re interested in.
You can stop receiving marketing messages by:

• Updating your settings in My Preferences in your account online
• Contacting our Customer Service team on 0333065650 or contacting them online
• Clicking unsubscribe link on any email or replying with the correct STOP message to any SMS


KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as is necessary for the purpose for which it was collected or as is required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
At the end of that retention period your data will either be deleted completely or anonymised – for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and planning.
Some examples of customer data retention periods:
Orders
When you place an order, we’ll keep the personal data you give us for two years so we can comply with our legal, financial and contractual obligations.
Inactive accounts
YOUR RIGHTS
Your rights relating to your personal information:

• The right to know whether we are processing your personal data, and to access the personal information we hold about you, free of charge –see here
• The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.
• The right to correct personal data when incorrect, out of date or incomplete. This can be done by contacting our Customer Service team on 03330065650 or contacting them online
• The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by contacting our Customer Service team on 0333065650 or contacting them online and requesting for your data to be deleted. At this point, we will look at your request and inform you of our decision within 28 days.
• The right to stop direct marketing messages (through specific or all channels)., or by contacting our Customer Service team on 0330065650 or contacting them online. We aim to stop sending you any marketing messages (through specific or all channels) within 28 days of your request.
• The right to withdraw consent for any consent-based processing. This can be done by contacting our Customer Service team on 0330065650or contacting them online.
• The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

COOKIES
We use cookies on our website – for more information please see our Security & Cookies Policy
HOW TO CONTACT US
We hope this Privacy Policy has been helpful in explaining how we use your personal data and your rights. If you have any questions that haven’t been covered please contact our Customer Service team on 0333065650 or email us at decorasian@outlook.c
This policy is regularly reviewed and any major changes will be communicated directly to our customers.
Last updated 19/05/2018 .